Before You Order
Ask us about product dimensions, intended use, materials, available options or other details that may help you choose an item for your pet's routine.
CUSTOMER CARE
Contact Broniort™
Questions about a product, an order, delivery or after-sales support? Here is the quickest way to reach the people behind Broniort™.
Brand
Broniort™
Owner
Sun Jiale
Legal Company Name
Shenzhen Xinqi Electronic Technology Co., Ltd.
Business Address
Unit 302, Building B, Tongju Industrial Park, No. 9 Huilong Road,
Shengping Community, Longcheng Subdistrict, Longgang District, Shenzhen
Website
broniort.com
Customer Support Email
service@broniort.com
Phone
+86 13007802545
Service Hours
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
A LITTLE HELP GOES A LONG WAY
How can we help?
Whether you are choosing an everyday essential for your pet or checking on an order already on its way, our support team is here to help make the process clear and straightforward.
For order-related requests, including your order number and the email address used at checkout can help us locate your purchase more efficiently.
Orders & Delivery
Contact us about order information, shipping status, tracking, address concerns or another question connected with an existing purchase.
After It Arrives
If an item arrives damaged, defective, incorrect or materially different from its description, send us your order number and relevant details. Photos or a short video may be helpful.
About returns
Please contact us before sending a return. Our business registration address is not automatically the return destination. When a return is approved, we will provide the appropriate return instructions and, where applicable, the designated return address.
CUSTOMER SERVICE HOURS
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Messages received outside our service hours will be reviewed during the next available support period.