From a new walking accessory to a favorite resting blanket, Broniortā¢ products are prepared for shipment with the everyday routines of pets and their people in mind. This policy explains when orders are processed, expected transit times, shipping charges, tracking, and what to do if a delivery problem occurs.
Processing & Shipping Fee
Orders are typically processed within 2ā5 business days after payment is successfully confirmed.
Processing includes order review, preparation, and packaging. During holidays, major promotions, or unusually high order volumes, processing may require up to 6 business days.
Standard Shipping Fee: $4.00 per order.
Any shipping charge applicable to your purchase will also be shown during checkout before the order is completed.
Business days generally exclude weekends and applicable public holidays.
When to Expect Your Order
Estimated transit time begins after the order has been processed and dispatched.
| Destination | Estimated Transit Time |
|---|---|
| United States | 5ā11 business days |
| Canada, United Kingdom & Australia | 7ā13 business days |
| Other Available International Destinations | 11ā18 business days |
These are estimated delivery windows rather than guaranteed arrival dates. Actual delivery may be affected by destination, carrier operations, customs processing, holidays, severe weather, or other circumstances outside normal transit conditions.
Where Orders Ship From
Broniortā¢ orders may be fulfilled from our own or partner fulfillment facilities according to product availability and the delivery destination.
The fulfillment location may therefore differ between products or orders. We do not represent every purchase as being dispatched from a local warehouse.
Where an order contains multiple items, products may occasionally be shipped separately when they are fulfilled from different locations.
Tracking Your Delivery
Once an order has been dispatched, a shipping confirmation with available tracking information will be sent to the email address provided with the order.
Tracking may require 1ā3 business days after dispatch to begin displaying carrier updates.
If tracking has not updated for an extended period, this does not automatically establish that a shipment is lost. Please contact us if you are concerned about the status of your delivery so we can review the available shipping information.
International Orders
International shipments may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.
Where such charges apply and are not collected during checkout, they may be payable by the recipient according to local requirements. Broniortā¢ does not control charges assessed independently by customs authorities or other government agencies.
Customs processing can also affect the final delivery date.
Order Changes & Cancellations
If you need to request a cancellation or correct shipping information, contact service@broniort.com as soon as possible after placing the order.
We will review the request based on the order's current fulfillment status. Once an order has already been packed, dispatched, or otherwise reached a stage where changes cannot reasonably be made, cancellation or address modification may no longer be possible.
Submitting a request does not guarantee that an order can be changed before fulfillment.
Delivery Problems
If a parcel arrives damaged, contains an incorrect item, or appears to have been lost in transit, contact us with your order number and a description of the issue. Photos of the parcel and product may be requested where relevant to help us review a damage claim.
If an item arrives damaged, defective, incorrect, or materially different from its product description, we will review the circumstances and provide an appropriate replacement, refund, or return solution without additional cost to the customer where the issue is attributable to the order or fulfillment.
If tracking has remained inactive for an unusually long period or a package appears lost, please contact us rather than assuming that the carrier status has resolved the matter. We will review the available tracking and order information and determine the appropriate next step.
A tracking status marked āDeliveredā does not by itself prevent you from contacting us about a delivery concern.
Shipping Support
Questions about an order, tracking information, or a delivery issue can be directed to:
Email: service@broniort.com
Phone: +86 13007802545
Customer Service Hours: 9:00 a.m.ā6:00 p.m. Pacific Daylight Time (PDT)
Broniortā¢ is owned and operated by Shenzhen Xinqi Electronic Technology Co., Ltd.
Business Address: Unit 302, Building B, Tongju Industrial Park, No. 9 Huilong Road, Shengping Community, Longcheng Subdistrict, Longgang District, Shenzhen