These Terms and Conditions govern purchases made through the Broniortā¢ online store. They explain how orders are accepted, how payments and fulfillment are handled, and the rules that apply when an order needs to be changed, returned, refunded, or otherwise resolved.
Broniortā¢ is owned and operated by Shenzhen Xinqi Electronic Technology Co., Ltd.
1. Shopping with Broniortā¢
Our collection is built around the everyday routines people share with their petsāfrom play and walks to rest, feeding, and daily care.
Product pages provide the information available for each item, which may include dimensions, materials, intended use, color or style options, care guidance, and safety information.
Please review the applicable product information before placing an order, particularly when size, capacity, pet dimensions, or intended use may affect suitability.
Product photographs are intended to represent the item as clearly as reasonably possible. Appearance may vary slightly due to screen settings, lighting, materials, or normal manufacturing differences.
2. Prices and Checkout
Prices displayed on our store are shown in United States Dollars (USD) unless another currency is expressly displayed during checkout.
The price applicable to an order is the price presented during checkout when the purchase is submitted, together with any applicable shipping charges, taxes, or other amounts disclosed before payment.
A $4.00 standard shipping fee per order currently applies under our Shipping Policy. Any applicable shipping amount will also be displayed during checkout.
Available payment methods are those shown on the checkout page at the time of purchase.
3. Order Confirmation and Acceptance
After checkout, you should receive an order confirmation using the contact information supplied with your purchase.
An automated confirmation acknowledges that we received the order. We may still need to review an order before fulfillment.
We may contact you if information required to process the purchase is incomplete or if an issue arises with product availability, payment authorization, delivery information, suspected fraud, or another material order detail.
If we cannot fulfill an order after payment has been successfully collected, we will provide an appropriate refund for the affected item or order.
4. Order Information
Customers are responsible for providing reasonably accurate contact, billing, and delivery information when placing an order.
Please review your shipping address carefully before completing checkout.
If you discover an error or want to request a cancellation, contact service@broniort.com as soon as possible. We will review the request according to the order's current fulfillment status.
A requested change cannot be guaranteed after an order has been packed, dispatched, or otherwise progressed beyond a stage where modification is reasonably possible.
5. Processing and Delivery
Orders are typically processed within 2ā5 business days after payment is confirmed. During holidays, major promotions, or unusually high order volumes, processing may take up to 6 business days.
Estimated transit times after dispatch are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 5ā11 business days |
| Canada, United Kingdom & Australia | 7ā13 business days |
| Other Available International Destinations | 11ā18 business days |
These are estimates rather than guaranteed delivery dates.
Orders may be dispatched from our own or partner fulfillment facilities depending on product availability and destination. An order containing multiple products may occasionally arrive in separate shipments.
Tracking information will be provided when available after dispatch. Tracking systems may require 1ā3 business days to begin displaying updates.
Further details are provided in our Shipping Policy.
6. International Purchases
Where international delivery is available, the destination country may impose customs requirements, import duties, taxes, or other government charges.
If such amounts are not collected during checkout, the recipient may be responsible for them according to applicable local requirements.
Customs processing may also affect estimated delivery times.
7. Returns
Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.
For a standard preference-based return, products generally need to remain unused and in their original condition, with supplied packaging, components, accessories, and tags where applicable.
Before sending a product back, contact service@broniort.com for review and return instructions.
The company registration address displayed on our website is not automatically the return destination. An approved return may need to be sent to a designated return facility provided by our customer support team.
For preference-based returns, the customer is generally responsible for applicable return shipping costs.
8. Damaged, Defective or Incorrect Orders
Please inspect your purchase after delivery.
If an item arrives damaged, defective, incorrect, or materially different from its product description, contact us with your order number and relevant details. Photos or a short video may be requested where useful for reviewing the issue.
When the issue is attributable to the product or fulfillment of the order, we will provide an appropriate replacement, refund, or return solution without additional cost to the customer.
A carrier status marked āDeliveredā does not automatically prevent a customer from contacting us about a legitimate delivery concern.
9. Refunds
When a physical return is required, an approved refund will be issued to the original payment method within 5ā10 business days after the returned item has been received and inspected.
Banks and payment providers may require additional time to display the credit after the refund has been issued.
Where we approve a refund without requiring the item to be physically returned, the applicable resolution and refund information will be communicated to you.
10. Product Use
Pet products should be used according to their intended purpose and any product-specific instructions or safety guidance supplied on the applicable product page or with the product.
Some products require supervision, appropriate sizing, routine inspection, or replacement after wear.
Customers should consider their individual pet's size, behavior, chewing habits, mobility, and other relevant characteristics when selecting and using a product.
11. Transaction Questions
Questions concerning an order, payment, delivery, return, or refund may be directed to:
Email: service@broniort.com
Phone: +86 13007802545
Customer Service Hours: 9:00 a.m.ā6:00 p.m. Pacific Daylight Time (PDT)
Brand: Broniortā¢
Owner: Sun Jiale
Legal Company Name: Shenzhen Xinqi Electronic Technology Co., Ltd.
Business Address: Unit 302, Building B, Tongju Industrial Park, No. 9 Huilong Road, Shengping Community, Longcheng Subdistrict, Longgang District, Shenzhen
Broniortā¢ is owned and operated by Shenzhen Xinqi Electronic Technology Co., Ltd.