Broniort™ wants customers to have a clear way to resolve an order that does not work out as expected. The following policy explains our return period, eligibility requirements, return costs, damaged or incorrect orders, and how approved refunds are handled.
30-Day Returns
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a standard return, the product should be unused, unworn where applicable, and in its original condition. Original packaging, accessories, components, and tags should also be included where supplied.
We may ask for your order number or other proof of purchase so that we can identify the transaction.
Products showing significant use, intentional damage, missing components, or conditions unrelated to their original delivery may not qualify for a standard preference-based return.
Requesting a Return
Before sending anything back, email service@broniort.com with:
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your order number;
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the product you wish to return;
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the reason for the request; and
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photos or a short video where relevant to the issue.
Our support team will review the request and provide the appropriate return instructions if the return is approved.
Please do not send a return without first receiving return instructions from Broniort™. An unauthorized parcel may be sent to an incorrect facility and can delay its identification and processing.
Return Shipping
For a return based on personal preference, such as changing your mind after receiving an otherwise correct and qualifying product, the customer is generally responsible for the applicable return shipping cost.
If a product arrives damaged, defective, incorrect, or materially different from its description, contact us before arranging a return. After reviewing the issue, Broniort™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the issue is attributable to the product or fulfillment of the order.
We do not require customers to pay return shipping costs for an approved return resulting from our fulfillment error or a qualifying damaged, defective, or incorrect item.
Return Destination
Our company registration address is not automatically the return warehouse for every order.
Please do not mail products to the business address shown on our website unless our customer support team specifically instructs you to do so.
After an eligible return request is approved, we will provide the appropriate return warehouse address and any instructions needed for that return. The destination may depend on the product, fulfillment location, and order circumstances.
Items That May Not Qualify
Certain products may be excluded from standard preference-based returns where appropriate, including:
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personalized or customized products;
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products that have been used beyond what is reasonably necessary to inspect them;
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products returned incomplete or materially altered after delivery; and
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items that cannot reasonably be accepted for return for hygiene or safety reasons when such a restriction was disclosed before purchase.
A return restriction does not eliminate the remedies available for a product that arrives damaged, defective, incorrect, or materially different from its description.
If you are uncertain whether an item qualifies, contact us before sending it back.
Exchanges
We do not require customers to use a separate exchange process.
If you would simply prefer another eligible product, contact us about returning the original item and, where appropriate, place a separate order for the item you prefer.
For an incorrect or defective item, contact us first so that we can review the issue and determine the appropriate solution rather than requiring you to purchase another product.
Refunds
After an authorized return is received, we will inspect it and notify you of the outcome.
For an approved refund, the refund will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time before the credit appears on your account after we have issued it.
If the expected processing period has passed and the refund has not appeared, contact us at service@broniort.com with your order number so we can review the status.
Where a refund is approved without requiring a physical return, we will provide the applicable refund information as part of the resolution.
Need Help With a Return?
For return, refund, damaged-item, or order-resolution questions, contact:
Email: service@broniort.com
Phone: +86 13007802545
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Broniort™ is owned and operated by Shenzhen Xinqi Electronic Technology Co., Ltd.
Owner: Sun Jiale
Business Address: Unit 302, Building B, Tongju Industrial Park, No. 9 Huilong Road, Shengping Community, Longcheng Subdistrict, Longgang District, Shenzhen